piramid Casino & Sportsbook FAQ

Opening an account on piramid takes three steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete Know Your Customer (KYC) verification by uploading a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). Our verification team reviews these documents within one business day. Once approved, you can make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts. Your account is then ready to access live-dealer tables, slots, football betting, and esports markets.

We require two documents for KYC verification on piramid. The first is a government-issued photo ID: a KTP (Indonesian national ID), passport, or driver's license. The second is proof of address dated within the last three months: a utility bill, bank statement, or rental agreement. Both documents must be clear, legible, and show your full name and current address. Upload them via your account settings or through our mobile app. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we request resubmission. Once verified, you can withdraw funds and access all piramid features. Verification protects both your account and our platform from fraud.

If a deposit or withdrawal does not complete, check your transaction status in your piramid account history. Most failed deposits are reversed to your original payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account) within one to two business days. If a deposit appears to have failed but your account was not credited, contact our support team with your transaction ID. For withdrawals, if your request is pending review, we typically respond within one business day. If a withdrawal is rejected, we notify you of the reason and your funds are returned to your piramid account. Common reasons for rejection include incomplete KYC verification or suspicious activity flags. Contact support if you need clarification on a failed transaction.

Withdrawal requests on piramid are reviewed during business hours, typically Monday through Friday. Our team aims to review and approve requests within one business day. Once approved, the funds are transferred to your chosen payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account. The time for funds to arrive depends on your payment provider; most e-wallet transfers complete within minutes, while bank transfers may take one to two additional business days. If your withdrawal is pending longer than expected, check your account status or contact our support team. Withdrawals may be delayed if your KYC verification is incomplete or if our fraud-monitoring system flags your request for review. We notify you of any delays and the reason for them.

piramid offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger streamed from certified studios with real dealers and multi-camera feeds. Slot games include Fortune Tiger, Sweet Bonanza, Gates of Olympus, Aviator, and Mahjong Ways. Football and sports betting covers Liga 1, Piala AFF, Champions League, Premier League, and other tournaments. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. All games are available on desktop and mobile via our app or browser. Live-dealer tables offer low-data streaming options for players on slower connections. Each category has its own rules and payout structure; detailed game rules are available in-app.

Our weekly cashback offer on piramid rewards active players with a percentage of their net losses during the week. Eligibility and cashback rates vary by game category and account status. Cashback is calculated every Monday and credited to your account by Tuesday. To qualify, you must have completed KYC verification and made at least one deposit in the previous week. Cashback is credited as bonus funds and may be subject to playthrough requirements before withdrawal. The exact cashback percentage and terms are displayed in your account promotions section. Cashback is not guaranteed and may be adjusted or suspended at any time. For details on current cashback rates and eligibility, contact our support team or check your account dashboard.

piramid provides several account-control tools to help you manage your account securely. You can change your password, update your email address, and add or change your recovery phone number from your account settings. You can also view your complete transaction history, including deposits, withdrawals, and game activity. If you suspect unauthorized access, you can reset your password immediately or contact our support team to lock your account. You can request temporary account suspension or permanent closure at any time. We also provide transaction history exports for your records. For account recovery after a forgotten password, use the password-reset link on our login page or contact support with your registered email and ID verification. All account changes are logged for security purposes.

To open a support ticket on piramid, use one of three channels. First, use in-app chat: open the piramid app or website, tap the chat icon, and describe your issue. Our team responds during business hours, typically within one hour. Second, email [email protected] with your account email, issue description, and any relevant transaction IDs. We respond to emails within one business day. Third, call our support line during business hours in English or Indonesian. When opening a ticket, provide your account email, a clear description of your issue, and any relevant details (transaction ID, game name, error message). For account security issues, we may ask you to verify your identity before proceeding. Most common issues are resolved within one business day. You can track your ticket status in your account dashboard.