piramid Legal Notice

We operate piramid as an online entertainment platform available only in jurisdictions where local law permits online wagering. We do not offer our services in regions where such activity is prohibited. Users are responsible for verifying that their access and use of piramid comply with the laws of their own jurisdiction before creating an account or placing any wager.

This legal notice outlines the jurisdictional restrictions, user eligibility requirements, and key legal frameworks governing piramid. It complements our full terms and conditions and privacy policy. By accessing piramid, you acknowledge that you have read this notice and understand the legal constraints on our service.

Our commitment is to operate transparently within the legal boundaries of each jurisdiction we serve.

Service Availability and Jurisdiction Restrictions

We at piramid operate in jurisdictions where online gaming is legal and regulated. Our primary service area is Southeast Asia, with particular focus on supporting players across Jakarta, Surabaya, Bandung, Medan, and Semarang where local law permits. We maintain payment partnerships with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks to serve players in supported regions.

We do not offer our services in jurisdictions where online wagering is prohibited by law. If you are located in such a jurisdiction, we ask that you do not attempt to create an account on piramid. Accessing our platform from a prohibited jurisdiction may violate local law, and we cannot be held responsible for such violations.

Our service availability may change as regulations evolve. We monitor legal developments in each jurisdiction and adjust our service offerings accordingly. If our services become unavailable in your jurisdiction, we will notify you and work with you to close your account and process any outstanding withdrawals.

User Eligibility and Account Requirements

To create an account on piramid, you must meet several eligibility criteria. You must be of legal age in your jurisdiction to engage in online gaming—typically 18 or 21 years old, depending on local law. You must not be a resident of any jurisdiction where online wagering is prohibited. You must not be subject to any legal restriction that would prevent you from using our platform.

We require all users to complete Know Your Customer (KYC) verification before their first withdrawal. This means providing a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Our verification team reviews these documents to confirm your identity and age. This process protects both your account and our platform from fraud and regulatory risk.

You confirm that all information you provide to piramid is accurate and truthful. Providing false information, using another person's identity, or creating multiple accounts to circumvent our policies may result in account suspension and forfeiture of funds. We reserve the right to investigate suspicious account activity and cooperate with regulatory authorities as required by law.

Our Regulatory Compliance Framework

We operate piramid in compliance with applicable gaming regulations in each jurisdiction where we offer our services. We maintain records of all transactions, player accounts, and game outcomes as required by law. We cooperate fully with regulatory authorities, law enforcement, and government agencies when they request information or conduct investigations.

Our platform implements anti-money-laundering (AML) and know-your-customer (KYC) controls to prevent financial crime. We monitor transactions for unusual patterns and may freeze accounts or delay withdrawals if we detect suspicious activity. We report suspicious transactions to relevant authorities as required by law. These measures protect both our players and the integrity of our platform.

We also maintain responsible-gaming information and support resources. While we do not use the phrase "Game Rules," we recognize that some players may wish to limit their activity. Our support team can help you manage your account, including temporary account suspension or closure if you request it.

Data Protection and Privacy

We protect your personal data in accordance with applicable data-protection regulations. Our privacy policy describes in detail what data we collect, how we use it, and how we protect it. We encrypt sensitive information, limit access to authorized personnel, and conduct regular security audits. Your data is stored on secure servers and is not shared with third parties except as required by law or to process your payments.

We may disclose your personal information to regulatory authorities, law enforcement, or government agencies if required by law or court order. We comply with all legal requests for information and cooperate fully with investigations. If we receive a legal request for your data, we notify you unless legally prohibited from doing so.

Limitation of Liability and Dispute Resolution

To the extent permitted by law, we limit our liability for damages arising from your use of piramid. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data loss. Our maximum liability for any claim is limited to the amount you have deposited into your account in the preceding 12 months.

If you have a dispute with piramid, contact our support team first. We aim to resolve disputes within 48 hours. If we cannot resolve your dispute through standard support, we offer a formal complaint process. If you remain unsatisfied, you may escalate your complaint to the relevant regulatory authority in your jurisdiction.

Contact for Legal Inquiries

If you have legal questions about piramid or our compliance practices, contact our support team. We are available via in-app chat, email, and phone in English and Indonesian. Our team can provide information about our regulatory framework, data protection practices, and legal policies.

For formal legal inquiries or regulatory requests, you may also contact our compliance team directly. We respond to all legal inquiries within five business days and cooperate fully with regulatory authorities and legal representatives.

Summary of Legal Framework

We operate piramid only in jurisdictions where online gaming is legal and regulated. Users are responsible for verifying that their access and use comply with their own jurisdiction's laws. We do not offer our services in regions where online wagering is prohibited.

All users must complete KYC verification before their first withdrawal. We maintain anti-money-laundering controls, cooperate with regulatory authorities, and protect your personal data in accordance with applicable regulations. Our terms and conditions, privacy policy, and this legal notice together form the complete legal framework governing your use of piramid.

If you have questions about our legal compliance, jurisdiction restrictions, or regulatory framework, contact our support team. We are committed to operating transparently and maintaining the highest standards of legal and regulatory compliance across all jurisdictions where we serve.