piramid Casino & Sportsbook Data Care

This page describes what we collect when you use piramid and how we keep that data protected. We collect personal information—your email, name, government ID, and proof of address—to verify your identity and comply with anti-money-laundering regulations. We also collect transaction data, game activity, and device information to operate our platform securely and improve your experience.

We do not sell your personal data to third parties. We share information only with payment processors, identity-verification services, and regulatory authorities where required by law. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of server location. You have the right to access, correct, or request deletion of your personal data subject to legal and operational constraints.

Our privacy practices reflect our commitment to transparency and your control over your information.

What Data We Collect on piramid

We collect several categories of information when you create an account and use our platform. Account data includes your email address, password (encrypted), full name, date of birth, phone number, and residential address. Identity data includes scans or photos of your government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We require this information to verify your identity and comply with Know Your Customer (KYC) regulations.

Transaction data includes every deposit, withdrawal, and wager you place on piramid. We record the timestamp, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), and outcome of each transaction. Game activity data includes which games you play, how long you play, your bet amounts, and your winnings or losses. Device data includes your IP address, device type, operating system, browser type, and approximate location based on IP geolocation.

We also collect communication data—emails, chat messages, and support tickets—when you contact our team. This helps us resolve your issues and improve our support quality.

How We Use Your Data

We use your personal data for several purposes. Account verification is our primary use—we confirm your identity to prevent fraud and comply with anti-money-laundering standards. Payment processing requires us to share your banking details with payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment virtual-account providers. These processors handle your deposits and withdrawals securely.

We use transaction and game activity data to detect unusual patterns that might indicate fraud or account compromise. If we notice suspicious activity—such as a large withdrawal from an unfamiliar location or rapid successive wagers inconsistent with your normal play—we may temporarily freeze your account and contact you to verify the activity. This protects your funds.

We use device and location data to improve our platform's performance and security. We analyze which devices and networks experience the best streaming quality for our live-dealer tables, and we use this information to optimize our infrastructure. We also use aggregated, anonymized data to understand player preferences and improve our game selection.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to operate piramid. Payment processors receive your banking details to process deposits and withdrawals. Identity-verification services receive your ID and proof of address to confirm your identity. These processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data to regulatory authorities, law enforcement, or government agencies if required by law or court order. We comply with all applicable data-protection regulations in the jurisdictions where we operate. If we receive a legal request for your data, we notify you unless legally prohibited from doing so.

We do not sell your personal data to advertisers, data brokers, or other third parties for marketing purposes. We do not share your gaming activity or betting history with external parties except as required by law.

Data Storage and Security

We store your data on secure servers protected by encryption, firewalls, and access controls. Our servers may be located outside your jurisdiction—for example, in data centres across Southeast Asia or internationally. Regardless of server location, we apply consistent data-protection standards and comply with applicable privacy regulations.

We encrypt sensitive data—such as passwords, banking details, and ID documents—both in transit (using HTTPS) and at rest (using AES-256 encryption). We limit access to your data to authorized employees and contractors who need it to perform their jobs. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your data for as long as necessary to operate your account and comply with legal obligations. Typically, we retain account data for the duration of your account plus seven years to satisfy regulatory record-keeping requirements. You may request deletion of your data subject to these legal constraints.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on piramid. Session cookies keep you logged in while you play. Preference cookies remember your language choice and game preferences. Analytics cookies help us understand how players use our platform so we can improve performance and user experience.

We do not use cookies to track you across other websites or to build a profile of your browsing habits outside piramid. You can disable cookies in your browser settings, though this may affect your ability to use certain features of our platform.

Your Rights and Data Access

You have the right to access your personal data held by piramid. You can download your account history, transaction records, and game activity through your account settings. You also have the right to correct inaccurate data—if your address or contact information changes, update it in your account settings or contact our support team.

You have the right to request deletion of your personal data, subject to legal and operational constraints. We may retain certain data if required by law (such as anti-money-laundering records) or if deletion would compromise our ability to operate your account or resolve disputes. If you request deletion, we will delete data we are not legally required to retain.

To exercise any of these rights, contact our support team via in-app chat, email, or phone. We respond in English and Indonesian. We aim to fulfill data-access requests within 30 days.

Contact and Jurisdiction

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We are available via in-app chat, email, and phone in English and Indonesian. Our support team can help you access your data, request corrections, or file a privacy complaint.

Our privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate. If you believe we have violated your privacy rights, you may file a complaint with the relevant data-protection authority in your jurisdiction. We cooperate fully with regulatory investigations and work to resolve privacy concerns promptly.

Summary of Our Data Care Commitment

We at piramid collect personal data only to verify your identity, process payments, operate our platform, and comply with regulations. We do not sell your data to third parties. We share information only with payment processors, identity-verification services, and regulatory authorities where required by law. Your data is encrypted and stored securely on protected servers.

You have the right to access, correct, and request deletion of your personal data. Our support team is available in English and Indonesian to help you exercise these rights. We respond to data-access requests within 30 days and work to resolve privacy concerns promptly.

Our privacy practices reflect our commitment to transparency and your control over your information. If you have questions about how we handle your data, contact our support team or review this policy in full. We update this policy periodically to reflect changes in our practices or applicable regulations, and we notify you of material changes before they take effect.