piramid Casino & Sportsbook Terms

Account opening on piramid begins with email verification, identity confirmation via government-issued ID, and proof of address. We require these steps before your first withdrawal to comply with regulatory standards and protect your account. Our terms set out your rights and responsibilities as a player on our platform, covering deposits, withdrawals, bonus eligibility, dispute resolution, and jurisdiction restrictions.

These terms apply to all players who access our live-dealer tables, slot games, sportsbook, and esports betting markets through our piramid platform. By creating an account, you acknowledge that you have read and agreed to these terms, that you meet the legal age requirement in your jurisdiction, and that you understand our services are available only where local law permits.

This document outlines the key policies governing your use of piramid.

Account Opening and Player Eligibility

When you join piramid, we ask for your email address, a secure password, and basic personal information. You must provide a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) before your first withdrawal. Our verification team reviews these documents within one business day in most cases.

You confirm that you meet the minimum age requirement in your jurisdiction (typically 18 or 21, depending on local law) and that your access and use of piramid comply with your own jurisdiction's legal framework. We do not offer our services in regions where online wagering is prohibited. If you are located in such a jurisdiction, we ask that you do not create an account.

You are responsible for maintaining the confidentiality of your password and account information. If you suspect unauthorized access to your account, contact our support team immediately. We respond in English and Indonesian via in-app chat, email, and phone.

Deposits, Withdrawals, and Payment Processing

Our piramid platform accepts deposits via six major e-wallet platforms (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet, as well as bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly once confirmed by your payment provider; we do not hold deposits pending verification. Your account balance is available for gameplay immediately.

Withdrawals may only be processed to payment methods you have previously used to deposit on piramid. We process withdrawal requests during business hours, typically completing payouts within one to two business days. Larger withdrawals may require additional compliance review. We notify you of any delays via email and app notification.

We reserve the right to investigate unusual transaction patterns, large withdrawals, or account activity that appears inconsistent with normal use. Such investigations may temporarily delay a withdrawal while we verify the legitimacy of the request. This protects your account from unauthorized access and complies with anti-money-laundering regulations.

Game Rules and Payout Accuracy

Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate with real dealers streamed from certified studios. Our slot games (Fortune Tiger, Sweet Bonanza, Gates of Olympus, Aviator, Mahjong Ways) use certified random-number generation. Our sportsbook odds cover Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and other tournaments. Our esports markets include Mobile Legends, Free Fire, and PUBG Mobile.

We publish the rules, payout tables, and return-to-player percentages for each game before you play. Payouts are calculated automatically and credited to your account immediately after each outcome. We do not adjust odds retroactively or alter game results after they have been determined.

If you believe an outcome is incorrect or a payout has not been credited, contact our support team within 24 hours of the event. We investigate all payout disputes and correct errors within one business day. Your account history shows the exact timestamp and outcome of every wager.

Bonuses and Promotional Offers

We occasionally offer bonuses or promotional credits to new and existing players. Any bonus offer is subject to specific terms—eligibility requirements, playthrough conditions, game restrictions, and expiration dates. We publish these terms clearly before you claim a bonus. You are responsible for reviewing these terms before acceptance.

Bonuses are credited to your account as bonus balance, separate from your cash balance. You must typically satisfy playthrough requirements (wagering a multiple of the bonus amount across eligible games) before converting bonus balance to cash. Failure to meet these conditions may result in forfeiture of the bonus balance.

We reserve the right to withdraw any bonus offer or modify bonus terms at any time. If you have an active bonus in your account, we notify you of material changes before they take effect.

Dispute Resolution and Contact

If you have a dispute with piramid regarding a wager, payout, or account issue, contact our support team first. We aim to resolve disputes within 48 hours. Our support team is available via in-app chat, email, and phone in English and Indonesian.

If we cannot resolve your dispute through standard support, we offer a formal complaint process. Submit a written complaint to our compliance team with details of your dispute and any supporting documentation. We respond to formal complaints within five business days and work to reach a resolution.

If you remain unsatisfied, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. We comply with all applicable local gaming regulations and cooperate fully with regulatory investigations.

Jurisdiction and Legal Framework

We operate piramid in jurisdictions where online gaming is legal and regulated. Our primary service area is Southeast Asia, with particular focus on supporting players across Jakarta, Surabaya, Bandung, Medan, and Semarang who access our platform where local law permits.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of piramid comply with their own jurisdiction's legal framework. By creating an account, you confirm that you have made this verification and that online gaming is legal where you are located.

These terms are governed by the laws of the jurisdiction in which our platform operates. Any disputes arising from these terms shall be resolved in accordance with that jurisdiction's legal procedures.

Limitation of Liability

To the extent permitted by law, we at piramid exclude liability for indirect, incidental, special, or consequential damages arising from your use of our platform, including but not limited to loss of profits, data loss, or business interruption. Our maximum liability for any claim arising from these terms is limited to the amount you have deposited into your account in the preceding 12 months.

We do not guarantee uninterrupted or error-free service. While we invest in infrastructure and testing to minimize downtime, interruptions may occur due to maintenance, updates, or events beyond our control. We are not liable for losses resulting from temporary service interruptions.

Summary of Key Terms

Our piramid terms reflect our commitment to transparency, fair treatment, and regulatory compliance. We require account verification before withdrawal to protect your funds and comply with anti-money-laundering standards. We process subject to verificationly via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts; withdrawals typically complete within one to two business days during business hours.

All game outcomes are determined by certified random-number generation (for slots) or live dealers (for live-dealer tables) and cannot be altered retroactively. Payout tables and rules are published before play. If you believe a payout is incorrect, we investigate within 24 hours and correct errors within one business day.

Our services are available only where local law permits. You confirm that your access and use of piramid comply with your jurisdiction's legal framework. If you have questions about these terms or need clarification on any point, our support team is available via chat, email, and phone in English and Indonesian.